We hope that you'll be thrilled with your candles when they arrive but if anything isn't right we are on hand to help. Contact us on for assistance and we'll get back to you promptly. We provide a 100% money back guarantee on our candles (this excludes tealights). 

*Please note that in order to receive your refund the candle must not have been lit for more than 4 hours. The money back guarantee only applies to customers that have purchased 5 candles or less.

*Please note that the discounts stated throughout the product pages are not applicable to the Digital Gift Card. If any discount is applied to the Gift Card any money spent will be refunded and the Gift Card shall be voided.